Gap Claim Checklist
DOCUMENTS REQUIRED FROM DEALERSHIP/LENDER
FINANCE CONTRACT
Sometimes known as a Retail Installment Contract, this document states the repayment terms of your auto loan when the vehicle is purchased from the dealer.
BILL OF SALE
Sometimes known as a Buyer’s Order or Purchase Agreement, this document is a summary of the item(s) to be purchased including the agreed purchase price of the vehicle and any ancillary products.
MSRP INVOICE (FOR
NEW VEHICLES)
If your vehicle was purchased new, please provide the Manufacturer’s Invoice or Window Sticker which verifies the retail price, specific vehicle information, and any options included with the vehicle.
GAP CONTRACT
Sometimes known as a GAP Addendum or GAP Waiver, the GAP Contract states the terms and coverage information of the GAP policy purchased with your vehicle.
ANCILLARY
PRODUCTS &
REFUNDS
Provide copies of contracts for any Ancillary Products listed on the Finance Contract or Bill of Sale (e.g. service contracts, theft deterrent devices, etc.) as well as copies of any refunds issued for items which are cancellable.
PAYMENT HISTORY
Request a statement that lists all payments made from the loan inception date through the date of loss. This should include the principal balance after each transaction as well as the dates and amounts of all transactions.
DOCUMENTS REQUIRED FROM INSURANCE COMPANY
INSURANCE
SETTLEMENT
Provide proof of payment by the Insurance Company. This may be a copy of the Settlement Check or a copy of the Payment History showing the settlement amount has been applied to the loan.
SETTLEMENT
BREAKDOWN
The Settlement Breakdown details how the settlement was calculated using the vehicle’s base value in addition to any applicable taxes, fees, adjustments, deductible, etc.
EVALUATION
REPORT
The Evaluation Report details how the Insurance Company determined the value of the vehicle. This will include any applicable adjustments for mileage, options, etc.
LOSS
INFORMATION
Please provide at least one of the following documents: Police Report (required for theft, fire, or vandalism); Fire Report (required if recorded by Fire Dept); or a detailed statement from the Customer or Insurance Company.
DOCUMENTS REQUIRED WHEN THERE IS NO PRIMARY INSURANCE
LETTER OF
EXPLANATION
Provide a detailed letter of explanation as to why there was no primary insurance coverage for the vehicle as of the date of loss.
VEHICLE APPRAISAL
In lieu of an Evaluation Report from the Insurance Company, an Appraisal of the vehicle is required in order to verify that the vehicle is considered
POLICE REPORT
Provide a copy of the Police Report for the incident. If the loss was due to fire, a Fire Report is also required (if recorded by Fire Dept).
• Please ensure that all documents are legible and complete.
• A GAP claim number will be assigned upon receipt of the first document(s).
• Documents can be mailed, emailed, to faxed using the contact information listed below. No Photos Allowed.
• Collecting ans submitting all required documents in a timely manner will ensure the most efficient claim process.
• Any settlement due will be sent directly to the lien holder.
Email Address:
claims@carcogap.com
Mailing Address:
P.O. Box 1268
Exton, PA 19341
Phone Number:
(877) 902-8790
Fax Number:
(610) 524-8504