For one low monthly fee, the Consumer Electronics Protection Plan covers mechanical failures and electrical failures that occur during normal use, and accidental damage from drops and spills. The plan covers those repairs necessary to return your device to its intended functionality under normal operation.

Once you enroll, you’ll need to register your eligible devices. These include ones that you’ve purchased within the last 36 months. These devices must be registered within 30 days of your Consumer Electronics Protection Plan activation date. All future purchases must be registered within 30 days of their purchase date. Be sure to keep all of your receipts.

A retailer’s plan is expensive and covers only ONE newly purchased device with a limited term. Retailers typically sell you a new plan for each product you purchase and the retailer plans often exceed 20% of the purchase price of each device. The Consumer Electronics Protection Plan is low-cost and covers your three registered devices.

Repairs to cell phones, smart phones, laptops and tablets can be extremely expensive. The Consumer Electronics Protection Plan protects you from incurring unexpected repair or replacement costs if your registered device breaks down during the coverage period as a result of normal wear and tear. It also includes coverage for those most common accidents of drops and damage from liquids. There’s the convenience of just one phone number to call to have your registered device diagnosed, repaired, replaced or refunded. And this is all covered under one low monthly fee.

Yes, you may cancel your plan for any reason at any time. To cancel, simply call 855-500- 6287 or log in to your user account.

The Consumer Electronics Protection Plan covers any brand from any retailer.

When repairing your eligible product, only authorized service repair professionals are used. The Consumer Electronics Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

Your coverage will never end as long as you continue paying the low fixed monthly fee.

Cell phones, smart phones, laptops and tablets purchased as new or factory-refurbished within the past 36 months.

In order to be eligible for the Consumer Electronics Protection Plan, the following criteria must be met:
For devices purchased in the last 24 months

• All devices must have been purchased within the last 24 months from the date of the plan purchase.
• The Manufacture’s Original or Factory-refurbished warranty must provide at least 90 days parts and labor coverage.
• Coverage only applies to products used non-commercially.
• Eligible products must be registered within 30 days of initial plan activation.
• Eligible products must be in good, working order at time of registration.
• Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

For newly purchased products

• Eligible devices must be registered within 30 days of purchase.
• The manufacturer's original or factory-refurbished warranty must provide at least 90 days parts and labor coverage.
• Coverage only applies to products used non-commercially.
• Eligible products must be in good, working order at time of registration.
• Customer must be able to provide a valid, readable sales receipt at time of claim for each registered product showing the product’s original date of purchase and the individual sales price paid per product.

Yes. Accidental Damage Protection is included on your registered devices.

Call 855-500-6287 when a registered product requires repair. We have a network service repair centers available and ready to fix your issue. If the repair costs associated with your product exceed the price you paid for it, or if it can’t be repaired because parts are no longer available, or the price of repair is too high, you may receive payment of up to the eligible product’s original purchase price (excluding sales tax) to replace it.

Yes. The deductible for the Consumer Electronics Protection Plan is $25 per claim. The deductible for Accidental Damage claims is $100 per claim.

Yes. Keep all of your receipts as you may be required to provide a copy of your retail purchase receipt for the covered device when requesting repair service.

To file a service request, call 855-500- 6287 to request service on any one of your eligible registered devices. You may be required to provide a copy of your original purchase receipt when requesting a repair.