WHAT MAKES MEMBERFIRST UNIQUE?
Let’s face it, vehicles are big investments. In fact, a vehicle for most of us will be our second biggest expense after our home. In addition, vehicles are mechanical in nature and thus are prone to breakdowns. Add the fact that we operate them in a very stressful environment where they can be stolen, damaged by road hazards, or easily totaled. It is no wonder that most of us look for ways to protect ourselves from what can be large expenses should any of these issues occur.
The MemberFirst suite of automotive aftermarket products was designed from scratch to provide our members with quality protection options for their vehicle. Every MemberFirst product provides you with a level of coverage, benefits, and value not found with similar product offerings. Be it a MemberFirst vehicle service contract, Guaranteed Asset Protection (Gap), or Tire & Wheel program you can be assured you are receiving the industry’s most secure, comprehensive, and feature rich product available, all at very competitive price points, and backed by exceptional support.
We ask you to compare the MemberFirst products with any others you are currently considering, and we know they will come up short! That is why MemberFirst is “An Easy Decision to Make”.
The MemberFirst program is comprised of three core automotive aftermarket products that provide our members with exceptional protection and peace of mind.
The MemberFirst Vehicle Service Contract Program:
Vehicle service contracts are an investment in peace of mind. MemberFirst provides our members with the industry’s most secure, innovative, and comprehensive vehicle service contract program available today!
REVOLUTIONARY VEHICLE SERVICE CONTRACT – REVOLUTIONARY FLEXIBILITY
MemberFirst offers you flexibility to choose the coverage term, number of miles, and deductible to fit the way you drive. Coverage is available for vehicles that are 10 model years old with up to 125,000 miles at time of sale. You can choose terms from 3 to 120 months and from 3,000 to 150,000 miles depending on the mileage on the vehicle at time of purchase. Plan term and mileage chosen is added to the odometer reading at the time of sale. There are deductible choices of $0, $100 or $200.
INDUSTRY’S FINEST COVERAGE
MemberFirst provides our members with only true exclusionary Bumper-to-Bumper coverage. It is the industry’s most extensive coverage and covers the cost of repairs on all manufacturer-installed mechanical and electrical parts. The MemberFirst program provides additional coverage that other “Exclusionary” programs do not, such as coverage for: struts, shock absorbers, coil and leaf springs, PCV valves, PVC system, thermostat housing, battery cable, fuses, distributor cap and rotor, OEM hands free voice activated accessories, back up camera and sensors, video display screen, blind spot sensors, OEM Wi-Fi, Bluetooth integrated router, wireless charger, USB ports, emission sensors, vapor and emission canisters, exhaust systems (including smog pump, muffler and pipes), fuel vapor vent valves, solenoids and sensors, diesel exhaust fluid injection systems, vacuum canister/reservoir, vapor canister, air pump/lines/valves, vapor return lines/valves, and gas cap/filler neck, Tire pressure sensors, safety restraint systems (including air bags), seat belts, Hid and exterior Led light assemblies, and speakers to mention just a few.
Coverage is also provided for “Subsequent Damage” on non-covered parts if damaged by the failure of a covered part. Also repairs for the purpose of correcting engine compression, correcting oil consumption, valve grinding, valve guides, stuck valves, or stuck rings are also covered. Coverage is also available for hybrid electric vehicle battery packs, lifted vehicles, vehicles with snow plows, as well as commercial use vehicles including vehicles used for ridesharing services such as Uber, Lyft, etc.
ADDITIONAL BENEFITS
MemberFirst provides you with a suite of benefits not found with other programs. To start with you have a 30-day 100% money back review period. Additional benefits are also included such as sign & drive roadside assistance benefits with no dollar cap, available even if a failure has not occurred. A 50-mile towing benefit, available even if a failure has not occurred. A $50 per day rental benefit based on claim amount, not labor hours. A $200 per day trip interruption benefit just to name a few.
ADDITIONAL FEATURES
To provide our members with even more value, we incorporate the exclusive MemberFirst Personal Assistant Program and MemberFirst Value Protection package with every MemberFirst vehicle service contract.
The Personal Assistant Program provides you with your very own live Personal Assistant 24 hours a day, seven days a week, 365 days a year, that you can contact from anywhere in the world, ask any question, or to perform mostly any task. You receive this benefit for the life of your vehicle service contract. These benefits, if retailed alone, would be valued at well over $250 per year.
The Value Protection package incorporates many of the most sought-after automotive aftermarket products available today such as auto deductible reimbursement, anti-theft protection, exterior paint protection, interior surface protection, key/remote replacement, paintless dent repair, and Identity theft restoration benefits. You receive these benefits for three full years. These benefits, if retailed alone, would be valued at well over $1,200.
The MemberFirst Guaranteed Asset Protection (Gap) Program:
When your vehicle is stolen or deemed a constructive total loss by your insurance company, you can be left in a tough financial bind, owing thousands of dollars after your primary insurance carrier settles. Nothing is worse than having to come out of pocket to cover a loss like this or having to continue making payments on a vehicle that you no longer have.
Guaranteed Asset Protection, or “Gap” as it is known by is the number one aftermarket product being marketed today, and for good reason. Gap insurance protects you from large potential losses. MemberFirst offers our members the industry’s most feature-rich Gap program available today. The MemberFirst Gap program provides unique and very important features not found in any other Gap product.
First, MemberFirst provides true all peril Gap coverage. This means that all perils such as accidents, fire, theft, vandalism, flood, tornado and hurricane are covered – not just collision or theft losses like many other Gap programs.
Second, MemberFirst Gap provides enhanced ACV coverage. This means the product pays the difference between the primary insurance company settlement and the loan payoff amount, regardless if the insurance settlement is less than the actual cash value.
Third, there is no MSRP cap. The MemberFirst Gap product pays the difference between the primary insurance company settlement and the loan payoff amount, without capping the MSRP, up to $50,000. MemberFirst Gap also provides deductible coverage up to $1,000.
To cap it all off MemberFirst provides you with a very special benefit – you are provided with an additional $1,000 if you finance your replacement vehicle with the Credit Union. That’s right, in addition to covering the GAP, we provide our member with an additional $1,000 to finance their replacement vehicle with the Credit Union.
These features along with your credit unions aggressive pricing makes MemberFirst Gap the way to go!
The MemberFirst Tire & Wheel Program:
As you drive down the road each day, your vehicles tire and wheels face road hazards like metal, nails, glass, debris, potholes, blowouts, etc. that can cause damage to your vehicle’s tire and wheels. The MemberFirst Tire & Wheel program provides coverage for repair or replacement of the vehicle’s tires and wheels when they are damaged by a covered road hazard.
The program also includes repair of cosmetic damage to the non-chrome wheels, roadside assistance benefits, and as an added benefit, you may transfer any remaining coverage to the next owner. That’s a great way to potentially enhance the resale value of your vehicle.
The MemberFirst Tire & Wheel program provides coverage for the only part of a vehicle that touches the road and the only part that is not covered by the original manufacturer’s warranty. Coverage includes:
- Tires, wheels, and rims repaired or replaced if damaged due to road hazards
- Repair of curb & cosmetic damage on non-chrome wheels
- Coverage for the costs associated with the repair or replacement of tires and/or wheels
- Coverage for labor charges including mounting, balancing, valve stems, tire disposal and taxes
- All vehicle tires are covered as long as they have more than 3⁄32″ of tread at the time of damage
- No maximum number of occurrences
- No mileage limitations
- No deductible
- Transferable
- Roadside Assistance benefits in the event of covered damage ($100 Per Occurrence)
Please take a few moments to look at the information and videos on this site. There is a wealth of information provided to assist you in making an informed decision. Of course, if you have any questions please contact your loan officer for assistance. Once you look things over, we know you will agree that MemberFirst is “An Easy Decision to Make”.